Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: December 2024

1. Introduction

Smart Box ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud storage and file sharing services.

By using Smart Box services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials and profile information
  • Payment and billing information
  • Communication preferences
  • Support requests and feedback

2.2 Usage Information

We automatically collect certain information about your use of our services:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • File upload and download activities
  • Sharing and collaboration activities
  • Performance and error logs

2.3 Content Information

We store and process the files and content you upload to our platform, including:

  • File metadata (name, size, type, creation date)
  • File content for storage and delivery
  • Sharing settings and permissions
  • Access logs and activity history

3. How We Use Your Information

We use the collected information for the following purposes:

Purpose Description
Service Provision To provide, maintain, and improve our cloud storage services
Account Management To create and manage your account, process payments, and provide customer support
Communication To send service updates, security alerts, and support messages
Security To detect and prevent fraud, abuse, and security threats
Analytics To analyze usage patterns and improve our services
Legal Compliance To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, including:

  • Cloud infrastructure providers
  • Payment processors
  • Email and communication services
  • Analytics and monitoring tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government requests
  • Protection of our rights and property
  • Emergency situations involving public safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls and authentication mechanisms
  • Regular Audits: Security audits and vulnerability assessments
  • Employee Training: Regular security training for our staff
  • Incident Response: Procedures for responding to security incidents

Security Commitment

We continuously monitor and update our security measures to protect against emerging threats and vulnerabilities. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account Information: Retained while your account is active and for a reasonable period after deactivation
  • Content Files: Retained according to your storage settings and account status
  • Usage Data: Retained for service improvement and security purposes
  • Legal Records: Retained as required by applicable laws

You may request deletion of your data, subject to legal and contractual obligations.

7. Your Rights and Choices

You have certain rights regarding your personal information:

7.1 Access and Control

  • Access and review your personal information
  • Update or correct inaccurate information
  • Request deletion of your data
  • Export your data in a portable format

7.2 Communication Preferences

  • Opt out of marketing communications
  • Manage notification settings
  • Control email frequency and content

7.3 Account Settings

  • Manage privacy and sharing settings
  • Control data collection preferences
  • Set up two-factor authentication

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

  • Essential Cookies: Required for basic functionality
  • Performance Cookies: Help us understand how you use our services
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Provide insights into service usage

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect service functionality.

9. International Data Transfers

Smart Box operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Certification schemes
  • Other legal mechanisms

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices in our applications

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

For privacy-specific inquiries, you may also contact our Data Protection Officer at the same email address. We are committed to responding to your privacy concerns promptly and thoroughly.

Your Privacy Matters

At Smart Box, we believe that privacy is a fundamental right. We are committed to transparency, security, and giving you control over your personal information. If you have any concerns about how we handle your data, please don't hesitate to reach out to us.

Return to Homepage